Refund policy

At Shopverse, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be unused and in its original condition

  • Be in the original packaging with all tags intact

  • Not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 5–7 days of receiving your order.

  • Return requests made after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Contact us at [EMAIL ADDRESS] with your order details

  2. Provide clear photos (if the item is damaged/defective)

  3. Our team will review and provide return instructions

👉 Do not send products back without approval.

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval status.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to the original payment method or as store credit (depending on the case).

5. Exchange Policy

  • We offer exchanges for defective, damaged, or incorrect items.

  • If you need an exchange, please contact us at support@shopverse.co.in within [X DAYS] of delivery.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within [X DAYS] of delivery

  • Share clear photos/videos as proof

We will arrange:

  • Replacement or

  • Full refund (as applicable)

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Items without original packaging

  • Personal care items (if applicable)

  • Items marked as non-returnable or final sale

8. Return Shipping Costs

  • Return shipping costs are Conditional (as explained above)depending on the situation.

👉 Recommended setup:

  • If product is defective/wrong → We cover shipping

  • If customer changes mind → Customer pays shipping

9. Contact Us

For any return or refund queries, feel free to contact us: